Naomi will review your entire Zendesk setup, including schedules, triggers, and automations, as part of building a plan to bring it in line with your team's needs. From there, she'll guide you through the improvements and handle implementation.

Naomi will help set up your team structure, implement business rules, and apply published SLAs so your customers get the support they've signed up for. She works with businesses of all sizes, from small teams to growing organizations.

Naomi offers customized AI training for teams, covering both day-to-day use and how AI fits into your existing systems and workflows. The goal: build confidence and practical habits so AI becomes a useful part of how your team works, not just another tool no one touches.

Naomi will work with you to design a custom workflow that fits you, your business, and your customers, integrating AI and tools like Zapier and n8n to connect with your wider ecosystem and streamline how work gets done.