Skip to main content

Recently inherited a Zendesk instance?

Naomi will audit your entire Zendesk Support instance including the schedules, triggers, and automations. She will evaluate your current program and prescribe an improved implementation that better meets your needs. 

Starting from scratch?

Naomi will help set up your team structure, implement business rules, and apply published SLAs so your customers get the support they’ve signed up for. She can help small, medium, and growing businesses of all sizes.

Need something else?

Naomi will work with you to design a custom workflow that suits you, your business, and your customers. She can also augment your support system with tools like Zapier and n8n, connecting into your entire ecosystem. 

Specialities

  • Helpdesk setup & integration
  • Auditing existing systems & processes
  • Sharing Zendesk best practices
  • Custom automations & notifications
  • Program & project management
  • Training & coaching

Expertise in

  • Support tools - Zendesk, JIRA, in-office tools at Microsoft, Amazon, Oracle
  • Workflow tools - Asana
  • Automation tools - Zapier, n8n 
  • Productivity tools - Google Suite, Gmail, Slack
  • Plus many more
 

Find out more

Naomi specializes in support systems workflows in Zendesk and automation software like Zapier and n8n. She loves analyzing existing configurations and decluttering them for clarity and repetitive process confidence.

Testimonials

Naomi's strong technical aptitude coupled with her bright personality and concise communications skills made her a productive and skilled asset on our team. We completed the implementation and got into production ahead of schedule in large part due to the impact of Naomi's excellence in her role. I personally endorse Naomi as a productive team member.

Tom Heffernan, Lowe's

 Naomi brought a wealth of knowledge to her role at MS Bing cashback. Her high-level of customer-focus, responsiveness, and technical expertise led to a positive and fruitful relationship. She helped me with setting up and streamlining a process and protocol for our new accounts. 

Ben Fowler, Digital Strategist

Naomi thinks outside the box on how to best streamline operations based on the company workflows. I cannot stress enough how great it is to work with Naomi on this and other projects.

Christopher Santini, VP of Support

Get in touch

for more information & a free consultation